Submitted by Gurprasad Green, prweb.com
The Public Safety Answering Point (PSAP) for Lincoln County in northwest Montana has chosen Frontier Communications and Solacom to replace its aging 9-1-1 call handling system. With Solacom’s IP-based Guardian 9-1-1 Call Handling solution, Lincoln County is now equipped with the advanced features and capabilities needed for Next Generation 9-1-1 (NG9-1-1) emergency call handling.
To be at the forefront of today’s changing call technology and evolving industry standards, Lincoln County chose Frontier Communications and Solacom to provide a complete call handling solution for its two-position PSAP at the Lincoln County Sheriff’s Office in Libby, Montana.
“Our old system was quickly becoming outdated. We needed to be Next Gen ready and wanted a system that would bring us into the 21st century,” says Ernie Anderson, Lincoln County’s IT director. “The new Guardian solution did that for us. One of the things that won us over is how easy it is to use. We can transfer and conference calls with one button now. We’ll soon be able to add text-to-911. And we now have local tech support — that is a huge plus for us. All along the way, everyone from Frontier and Solacom was extremely helpful and friendly.”
The Solacom Guardian 9-1-1 Call Handling solution is easy-to-use and completely customizable at the desktop. Behind the desktop, Solacom’s innovative call control system integrates seamlessly with Lincoln County’s existing computer-aided dispatch (CAD) system and recorder. Transfers to and from Lincoln County’s two other PSAPs in Eureka and Troy now happen with the touch of a button.
“We worked side-by-side with Lincoln County to ensure its PSAP received a top-of-the-line custom solution that fit its unique needs. And should the system need troubleshooting or repair, we’re right across the street,” says Candace Allred, the national E911 sales manager with Frontier Communications.
With Guardian Managed Services, Lincoln County enjoys worry-free system performance with 24-hours-a-day monitoring. Upgrades, patches, and repairs are handled quickly by trained technicians from Frontier locally and Solacom remotely. The install included complete hands-on training for call takers and administrators.
“This solution simplifies and streamlines emergency call handling and management for Lincoln County,” says Tony Parrott, Solacom’s vice president of sales. “Our demos and training sessions are designed so that call takers can configure the system to their needs as they’re learning it. That way, Lincoln County hit the ground running from the moment the system was cut over.”
The integrated solution delivered to Lincoln County also includes Solacom’s Guardian Management Information System (MIS), a complete call logging, tracking, and reporting application engineered to integrate easily with Guardian 9-1-1 Call Handling. It provides ongoing, real-time collection of critical data and easy access to all data at any time for a variety of administrative reports.